Technology Specialist I

2018-8328
2 weeks ago(1/3/2018 3:55 PM)
Department
Support Services
Category
Information Technology
Full-Time / Part-Time
Full-Time

Overview

Princeton University’s Office of Information Technology is seeking a Technology Specialist 1 to join its Hardware Support team.  As a member of Hardware Support, the technology specialist applies basic hardware and software skills and knowledge to provide a variety of hardware support services.  The technology specialist also partners with Software Support colleagues to resolve computing issues presented by students, faculty and staff, as well as works on special projects that may require overtime work.   

 

Serving a community of nearly 8,000 students and more than 6,600 employees and a growing campus, the working environment in Hardware Support is busy and fast-paced.  A successful candidate is able to multi-task and possesses effective communication skills.

Responsibilities

  • Assists senior technicians troubleshoot the more complex network-related outages
  • Assists the networking operations group deploy network closet electronics
  • Installs and maintains closed-circuit television (CCTV) systems and simple home camera systems with DVR capabilities
  • Installs maintenance kits and troubleshoots printer issues
  • Assists software support technicians troubleshoot and resolve customer computer issues
  • Works independently and as a member of teams to provide network switch upgrades, computer migrations, and cable pulling
  • Provides excellent customer service and communicates technical
    information to customers having varying levels of technical ability
  • Provides off-hours troubleshooting and maintenance tasks, as needed
  • Completes daily administration tasks, such as updating and closing service tickets and completing timesheets

Qualifications

  • A minimum of 2 years of experience providing technical hardware support services
  • Current hardware and software computer knowledge
  • Understanding of printers and imaging technology
  • Ability to communicate technical information to technical and non-technical customers
  • Commitment to professional, courteous customer service
  • Valid driver's license
  • Ability to lift 25 to 50 pounds
  • Willingness to continuously work toward the mastery of new skills and technologies to meet the changing support needs of the campus community

Preferred Qualifications

  • A+ certification

  • Network+ certification

  • PDI certification, or similar printer certifications

  • Experience with both PC (windows-based) and Mac computers

Education

  • High School Diploma, or equivalent    

 

This is a two year term position.

 

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

Salary Grade

LTT, 060

Standard Weekly Hours

40.00

Eligible for Overtime

Yes

Benefits Eligible

Yes

Essential Services Personnel (see policy for detail)

No

Physical Capacity Exam Required

Yes

Valid Driver's License Required

Yes

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Princeton University requires all candidates to complete a background check successfully prior to the start of employment. The type and extent of background checks may vary depending on job requirements and/or functions.

Princeton University requires some candidates to complete a physical capacity exam successfully prior to the start of employment. The type and extent of physical capacity exam may vary depending on job requirements and/or functions.

Princeton University is a residential community and an employer that operates continuously 24 hours a day. Essential services employees perform jobs that are necessary and required to maintain basic University operations during scheduled closures or unscheduled suspension of normal operations due to emergencies, events, or other situations. Essential services employees may be asked and/or required to perform jobs or duties that fall outside of their normal job classification during an emergency event. Learn more about our Essential Services policy.

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