• Audiovisual Support Specialist

    Requisition # 2018-9098
    Date Posted 2 weeks ago(8/7/2018 12:13 PM)
    Department
    Support Services
    Category
    Information Technology
    Full-Time / Part-Time
    Full-Time
  • Overview

    Princeton University's Office of Information Technology (OIT) is seeking an Audiovisual Support Specialist to join the Instructional Support Services group. OIT Instructional Support Services provides comprehensive support to the University in classroom, web-conferencing, special events, and general AV technical assistance.  The group also provides tech support and audio visual/computer equipment for event-related staging for academic, administrative, and public events.

     

    Under the general direction of the Associate Director of ISS, the Audiovisual Support Specialist will support the effective customer service practices, procedures, and policies associated with learning space technologies and video production operations in campus learning spaces and event locations as managed by ISS and OIT.

     

    This position is responsible for just in time technical support for faculty as well as working with classroom and video production team members on support requests. In addition, this position is a technical resource for clients for video production, classroom technology, and special event support in spaces across campus.

    Responsibilities

    • Provide just-in-time, comprehensive, Tier 1/2 level technical support for faculty and campus users using classroom, web-conferencing, and event technologies
    • Work closely with the learning space and video production groups to support courses and academic, administrative, and public events across campus learning spaces
    • As a technical resource for clients, provide an initial diagnosis for hardware and software technical problems in the classrooms
    • Resolve problems and/or repair of presentation technologies in the classrooms
    • Provide short term solutions to rooms with equipment issues and eliminate any down-time for the room
    • Work closely with the Manager, Learning Space Support, Senior Manager, Video Production Support, and Associate Director to plan and execute support needs for upcoming courses and events
    • Provide high-level technical service to installed systems and live events
    • Setup audio visual equipment and ensure the operation of small to large scale audiovisual systems are in place for classroom needs and public events
    • Ensure events are executed through accurate and timely setup, operation and breakdown of audio visual equipment.
    • Liaise with other ISS staff and OIT team members as needed to troubleshoot technical items
    • Assist with inventory management via the ServiceNow platform
    • Develop a technical understanding of platform-based remote AV management, especially Crestron/Extron client and server applications
    • Additional responsibilities as required

     

    Qualifications

    • 2 to 4 years of experience with classroom and learning space technologies and the ability to keep abreast of technology changes (Extron, Biamp, Clearone, etc)
    • 2 to 4 years of experience with standard and high definition video production hardware and software (Panasonic, Red, etc)
    • Experience in customer service with a demonstrated ability to skillfully manage all levels of customer issues
    • Excellent interpersonal, oral, and written communication skills and the ability to communicate with a diverse customer base who possess varying levels of technical proficiencies
    • Ability to communicate the needs of others effectively.
    • Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
    • Ability to work on multiple projects simultaneously, to respond to shifting priorities, and to work efficiently under the pressure of deadlines
    • Ability to work independently as well as in a team environment
    • Excellent attention to detail and troubleshooting skills
    • Must be able to lift fifty pounds

    Preferred Qualifications

    • 2 or more years of experience providing academic technology support in a higher education setting, Extron preferred
    • Knowledge of video production techniques and equipment, including editing platforms such as Adobe and Final Cut
    • Experience with IT Infrastructure Library (ITIL) and IT Service Management (ITSM), ServiceNow preferred
    • Ability to work outside of regularly scheduled hours, including nights and weekends
    • Demonstrated record of commitment to ongoing professional development on the part of self, technical staff, faculty, and other campus constituents

    Education

    Bachelor’s Degree or equivalent experience

     

     

    Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

    Salary Grade

    LTT, 070

    Standard Weekly Hours

    40.00

    Eligible for Overtime

    Yes

    Benefits Eligible

    Yes

    Essential Services Personnel (see policy for detail)

    No

    Physical Capacity Exam Required

    Yes

    Valid Driver's License Required

    Yes

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    Princeton University job offers are contingent upon the candidate’s successful completion of a background check, reference checks, and pre-employment screening, as applicable. The type and extent of background check, reference checks, and pre-employment screening may vary depending on the requirements and/or functions of the job and the candidate’s current employment status with Princeton University.

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